Sunday, June 24, 2007

Changing Business Environment


Environment is most complex part of changing forces for an organization. Business environment constitutes the set of forces around it which can affect the way it operates and its access to resources. Sources include the raw materials and skilled workers; information technology; stakeholders, shareholders; financial institutions.

Forces in the environment that can affect a business organization include competition from rivals, swift change in technology, rapid change in prices etc.
Forces can be specific or general environmental forces. Specific environment forces are those which directly affect an organization’s ability. General environment forces affect all the organizations’ ability in a particular environment.
Specific environment forces include competitors, customers, distributors, suppliers, government and unions. General environment forces include economic, environmental, technological, political, international and demographic forces.

Specific environment forces:

Competition affects ability to access scarce resources and survival in industry. Competition can be domestic or international. For example, during the 1990s, Japanese car companies operating in Europe established plants with the capacity to produce 450,000 new cars a year and thus threaten the prosperity of Volkswagen, Renault, fiat and Volvo.


Changes in the taste and preferences of customer are a force which can affect an organization negatively. Therefore it is important for a business to analyze the customers’ requirements.
Managing good relationships with suppliers and distributors is become an important factor for the business, because their access to resources and market depends on them.
Outside stakeholders like government, unions and customers interest groups can restrict or force to do something. Government has its own rules and regulations and every business has to follow them. For example, unions pressures Gerber to secure favorable wages and benefits, and to protect the jobs of their members.
Scenario of competitions and customers’ forces is rapidly changing and suppliers and unions, interest groups are demanding more and are more aware then before.

General environment forces:

Demographic, cultural, social forces shape consumers’ tastes and preferences. Economic, political and environmental forces put some restrictions on organizations. Technological forces drive organization capability to survive among competitors.

GLOBALIZATION

Globalization is becoming most important force and change in the business environment. All the
forces describe above, become more complex because of globalization.
In a global environment, satisfying customers’ needs presents new challenges because customers differ from country to country. For example, customers in Europe – unlike – Americans don’t like their cereal sweetened, so Kellogg and General Mills modify their products to suit local European tastes. In United States, Sony, Toyota, Phillips, Mercedes – Benz, and other overseas companies compete with American companies for American consumers.
Example of increased competition: Airline companies, such as American, continental, delta, are currently experiencing a highly uncertain environment. New, low-cost airlines are entering the industry competition.

GLOBAL VILLAGE

Ease in communication channels around the globe, reduce in barriers to cross national borders gave rise to creation of a world market that it becomes a “global village”. Out of the top 100 economies, 51 are multinational corporations and the remaining 49 are countries. “Global village” has fostered an increase in cross-border corporate mergers and the number of multinational corporations.

Today’s, company tend to specialize in their core competencies and outsource what remains or alternatively, merge to integrate the suppliers into their own organizations.
Statistics reveal that $3.4 trillion in merger took place in 1999, compared with less than $1 billion in 1995. a Goldman Sachs study estimated that 300,000 to 500,000 jobs were lost between 2001 and 2003 to overseas relocations and that as many as 6 million jobs could move overseas by 2013.

In 2000, a business week/Harris poll indicated that 72 % of Americans agreed with the statement that the business has too much influence. In 2002, 77 % of respondents thought large corporation has too much power. In 2004, a Chicago Council on foreign relations worldviews survey revealed that 64 % thought that international trade was bad for job security of American workers.

Continual technological advances also have made it difficult for companies to prevent both positive and negative for news about them from reaching individuals in virtually all corners of the world. Media outlets have expanded their reach such that events are no longer confined to local communities; rather, they can create reverberations felt worldwide.
By 2010, 3 billion people worldwide are expected to own mobile phones, 236 million U.S. consumers are expected to own a mobile phone, representing 75 % of the population.
Development in Advance technology, reduction in trade barriers across borders, globalization, global village are driving the rapid changes in the business environment.

(Book reference). Argenti, Paul A. (2007). Corporate communication (4th ed.), McGraw-Hill Irwin, ISBN: 0072990546

(Book reference). Jones, Gareth R. (2006). Organizational theory, design and change (4th ed.), Pearson education, ISBN: 81-7758-075-2

Strategic Communication


In ancient Greece, communication was called rhetoric, using language to persuade whoever was listening to do something. Simply, communication may refer as expression of ideas, which may be in verbal or written form, or an electric one.
Communication exists everywhere, and interesting fact is that most of the time individuals spend in communicating. Communication is an art-work, which should be known in corporate as well as normal life.

In present scenario, communication became an integral part of business and businesses that are not able to use it effectively, they cannot survive for long.
For example, Farm Credit Canada (FCC) had a very hierarchical culture with firmly drawn divisional boundaries, and were following traditional 50 – 50 model: “I’ll do my part if you do yours” – a model that breeds a culture of blame, conspiracies and distrust. The CEO, John Ryan identified this problem and used open communication as solution. He started training programs for leaders, which asked them to speak from heart, listen to other perspectives, be open and responsive to feedback and encourage personal and professional growth.
Results were amazing for the corporation, FCC’s engagement scores and subsequent ranking among Canada’s 50 best employers has moved from 69 percent engagement and 50th place in 2004, to 81 percent and 35th place in 2005, 84 percent and 12th place in 2006 and 82 percent and 8th place in 2007.

Ideas of communication theory were generated by Aristotle, who was most often associated with the development of art of rhetoric. Roots of modern communication theory are from The Art of Rhetoric. Traditional communication theory by Aristotle identifies three parts of communication: sender, message and receiver.

CORPORATE COMMUNICATION STRATEGY FRAMEWORK:

Modern corporate strategy constitutes four elements, the corporation who act as a sender, message which is to be communicated using most appropriate channel, the constituencies to whom message to be conveyed and most important feedback analyzing the response from receiver to analyze whether the communication is successful. Communication is only successful when sender gets the desirable response. Constituencies of corporation may be internal (employees, customer, and shareholders) or external (media, supplier, government, creditors).
Strategic communication means creating and strengthening those attitudes and beliefs among constituencies which leads to achievement of corporations’ goals.


If corporation wants to communicate a message, it is important decide the objectives and constituencies and resources for the message. Objectivity and availability of resources make communication more effective. For example, if a company developed a new product and wants to promote it before it is launched and now it is required for the company to decide objective and time frame with skilled professional.


Now a days, Companies hires communication analyst to improve their communication effectiveness. A communication analyst evaluates and organizes a discussion on the focus issue and creates valuable conversation and buildup the effective output plan.
Communication channels play important role in success of communication. Choosing an effective channel to convey the message is very important, as wrong channel may lead to failure of communication. Traditionally oral and written channels were used, but now corporation is equipped with new channels like fax, e-mail, voice mail, video/audio conferencing, external websites, blogs, and intranets.

New channels are in full force, for example, in 2006, the World Bank set up a blog to spark interest and involvement in a major, organization wide planning event. News corporations like the BBC and Fox News are using the site to instantly feed news to a readily available, global audience.

IBM strategic mission for social media is a very good example of strategic communication.
IBM is one of the first Fortune 500 companies to get behind collaborative wikis, published internal blogging guidelines as far back as 2003, and is now moving fast beyond RSS and podcasts into videocasting and “virtual world” technologies like Second Life.

IBM adapted a democratic concept of communication – with content driven and contributed from any level of the organization. Knowing their employees use blogs, IBM decided to try to put some structure around blogging, so that it will help to optimize their use.” The core focus of the new media strategy at IBM has been on putting together platforms and software for blogging, podcasting, wikis, etc. and then consulting with the groups using them to optimize their potential.

In January 2007, IBM established a separate “new media” function within its corporate communication department. Its strategic mission is to educate, support and promote programs that utilize social media.

Demographics and culture play a role in IBM’s approach to social media. There’s a desire to move away from a command-and-control structure and meet the needs of an increasingly young and mobile workforce.

Trends Revealed In New Media Study

More than 2,100 professional communicators responded to Melcrum’s recent survey of the current use of social media such as blogs, podcasts, wikis and other collaborative technologies, to communicate with employees and customers.
Online video featured prominently in the technologies considered most relevant to the role of communicators. The full breakdown was as follows: online video (63%); RSS and webfeeds (51%); blogs (48%); social networks (47%); and podcasts (46%).

Several ways, in which a business can make its communication effective.




  • Communicate relevant information in a timely, consistent and memorable way.


  • To reduce information overload.


  • To influence an increase in the communication-related elements of the engagement index.


  • Improving the functionality of the intranet and redeveloping key business tools for efficient web use.


  • Centralizing coordination of internal surveys.


  • Elevating the quality and clarity of internal speeches and conferences to focus on strategic business drivers.


  • Select the right communications tools and vehiclesTo forecast outcomes/results of programs.


  • Good writing skills.


  • Good Process skills: interviewing, presentation, facilitation, dispute resolution

Three ways to improve yours writing immediately:

1. Avoid the passive voice


Here’s an example of really woeful writing – a sentence structure that you’re sure to recognize: Employees are encouraged to submit this form by the end of the month.
Analyze that sentence and you’ll see that not only is there no owner to the statement, but there’s no clear direction.
Employees are encouraged by whom, and what does “encouraged” mean anyway? Are employees required to submit the form? If so, then say so. The sad truth is this passive style of writing is all too common; the happy truth is that we communicators are in a
position to do something about it. Often, all it takes is a quick rewrite: Please submit this form by [insert specific date]. Clear, direct, concise.

2. Use second person


Why talk at people when you can talk to them? When you’re communicating with employees, the use of “you” can be friendly and inviting. Take this message: XYZ Company employees at customer locations should always first check with their hosts to ensure that connecting to the XYZ network is permitted.
Look what happens when it’s rewritten from third person into second: If you’re working at a customer site, be sure to first check with your host that it’s OK to connect to our network.
You’ve gone from impersonal to conversational.

3. Cut the jargon


Jargon may have its place, but it has no place in employee communication. Phrases such as work-life balance, employer of choice, critical mass and the like may make sense in behind-the scenes discussions.

Guarding against gremlins
Keeping an eye out for the jargon, passive voice and other gremlins that may infiltrate your writing is a good training ground for being able to objectively critique your own work. It also conditions you to look for other ways to improve your writing, a habit
that will serve you well throughout your lifelong apprenticeship.

Article Reference: (April/May 2007). Clarifying IBM’s strategic mission for social media. SCM, Volume 11, issue – 3. Retrieved on June 23, 2007, from http://www.melcrum.com/

Book Reference: Argenti, Paul A. (2007). Corporate communication (4th ed.), McGraw-Hill Irwin, ISBN: 0072990546